CCDC
"Luck befell the family in 1993. They burst into cheers when they were offered a three-bedroom unit at Chinatown CDC’s Tenderloin Family Apartments. “We were so happy. The building is beautiful and the room is good. My granddaughters have their own room," said Felicidad Afenir, Tenant at Tenderloin Family Apartments. (Read more)

Tenant Services

imageThe mission of CCDC Tenant Services is to enhance the quality of life for our residents, enabling them to become self-sufficient and to live independently for as long as possible. We believe in community responsibility and foster social networks within our housing sites and the neighborhoods we serve so that residents remain socially connected to and actively participate in issues that directly impact them. To achieve our mission, we offer the following services and programs:

1. Information and Referrals: We provide community resources and linkages to service providers that help address or meet resident needs. Examples include information on rent assistance, deep-cleaning services, contact information for utilities, and identification of neighborhood youth centers.

2. Basic Case Management: Tenant Services Coordinators hold drop-in office hours as well as appointments to meet with tenants to assist them with issues related to supportive services, housing and/or lease violations, public benefits, and finance, to name a few. Tenant Service Coordinators assist with the completion of referrals and intakes, coordinating with the necessary service providers to help follow-up on services for residents.

3. Translation and Paperwork Assistance: Recognizing that a majority of our tenants are monolingual in a non-English language and that English is the official language used for documentation, we strive to provide translation services for our tenants. We offer Cantonese, Mandarin, and Russian translation services in-house, and for other languages, we hire oral and written professional translation services for community events, meetings, and flyers. Our Tenant Service Coordinators also assist residents with understanding and completing simple paperwork.

4. Resident Advocacy & Liaising: Sometimes our residents are too afraid or shy to speak up on their needs, so we assist by communicating their needs to external service providers, including our own Property Management Department. In instances where mediation can help resolve housing-related conflicts, Tenant Services will work with residents, Property Management, and the Community Board, to attain amicable resolutions to these matters.

5. Resident Empowerment: We strongly believe in developing our tenants to become active agents of change within themselves and their communities and seek to engage them in neighborhood discussions related to safety, Planning projects, elections, and public policy measures. In addition, we care about developing healthy communities at our housing sites and are dedicated to supporting the creation and function of Tenant Councils at each of our buildings. On an annual basis, our residents have the opportunity to attend leadership training conferences hosted in San Francisco and other cities, where they are able to learn about different service strategies, community projects, and social policies.

6. Educational Activities: In collaboration with community-based organizations, Tenant Services coordinates workshops and presentations designed to educate tenants on topics related to personal safety, fire prevention, financial management, health, elections, and public policy. We also coordinate arts and cultural programs where tenants participate in and create artistic projects.

7. Social and Recreational Activities: Since our goal is to develop communities within our housing sites and the neighborhoods they’re located in, we offer an array of activities to foster socialization between our residents. Examples include monthly tenant meetings, monthly workshops and presentations, inter-property field trips and excursions, and holiday celebrations.


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